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ISDN03 conference talk Bas
At the Interenational Service Design Northumbria 2003 conference Bas gave a talk about using deign documentaries as a method to discover what matters to people. The slides can be downloaded from the...
View ArticleEdge Services – Ben Singleton
What happens if people use products or services they do not want other people to now about? Ben is looking at inconspicuous consumption. He did a sexual health project at DOTT07, looking at alternative...
View ArticleTobie Kerridge: Material Beliefs
Tobie works on the notion that when science raises profound ethical and social issues, society as a whole needs to take part in the debate. His project Material Beliefs is funded by public engagement...
View ArticleDaniela Sangiorgi: service design as the design of activity systems
Daniela follows Elena Pacenti’s (1998) view on services, which is that we must look at services as complex interfaces between providers and users. Service complexity refers to the complexity of the...
View ArticleLauren Tan: insights into design and its contributions to public life
Lauren is a PhD candidate at Northumbria University’s design school. DOTT07 (a series of service design projects in England’s North East in 2006 and 2007 directed by John Thackara and funded by the...
View ArticleDeborah Szebeko of Think Public
Deborah runs a service design company Think Public for the public sector (mainly health), and also started to do a PhD to reflect more on her work practice. One of her Think Public projects is called...
View ArticleCarla Cipolla: Design and Innovation for Sustainability
Carla is from the Politecnico di Milano and recently completed her PhD on the EMUDE case-studies of bottom up innovative practices of ordinary people. An example of such a case-study is the living room...
View ArticleInternational Service Design Northumbria 2008
Bas presented at the ISDN03 conference in Newcastle about design documentaries as a method to discover what matters to people. All presentations can be downloaded from the Northumbria University Design...
View ArticleGirls and glossies
Press release by Spunk//STBY on a recently completed study among 15-16 year old girls. (Spunk//STBY is a joint venture for research specifically focused on issues regarding young people in The...
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CBBC cross-media consumption
Together with London-based innovation consultancy Radarstation, we worked on an ethnographic research for CBBC, exploring the cross-platform media consumption of 7 and 8 year old children. We used...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
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Heartlands Idea Generation Workshops
As part of our long-time involvement in the Heartlands project in Cornwall as inclusive design facilitators, we organised a series of workshops to generate ideas and conversations about the futures...
View ArticleSmart Street presentation
The presentation Bas did at the Design Research Society conference Undisciplined! (2008) on the above mentioned paper. (PDF, 4.2 Mb)
View ArticleSmart Street paper
Paper on experimental design research methods in a street in London, published by the Design Research Society and presented at their annual conference in 2008: Undisciplined!. The project was done with...
View ArticleThe Innovation Partners
We have teamed up with Radarstation and EDG to form The Innovation Partners. Together we offer a range of integrated services, covering service innovation, customer research and change processes. We...
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Presentation Bas at Undisciplined! DRS08
Yesterday at the annual conference of the Design Research Society Bas presented the paper he co-wrote with Wendy march of Intel’s People and Practices Research Group in Portland, OR. The paper...
View ArticleInclusive Design
Also on popular request an overview of which research techniques are most suitable in each stage of the inclusive design process. This is another area that is only scarely documented. STBY developed...
View ArticleService Design
On popular request a one-page explanation on Service Design. This is a relatively new and successful approach to innovation and it is becoming increasingly popular in the creative industry. However,...
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Elsevier Open Innovation
For the international academic publisher Elsevier we conducted a lead user research and organised a series of innovation workshops. The lead user research in both the UK and The Netherlands generated...
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Heartlands User Forums
We organised five User Forums for Heartlands, the regeneration project in Cornwall we work for as Inclusive Design facilitators all year in 2008, together with Yanki Lee of the Helen Hamlyn Centre at...
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